Disclaimer

This Disclaimer applies to the New Leaf Home Assist website, platform, content, communications, and future mobile application (the “Platform”), owned and operated by NEW-LEAF-HOME-ASSIST WEB PORTAL SERVICES (“New Leaf Home Assist,” “we,” “our,” or “us”). “User” includes a visitor, homeowner, tenant, motorist, customer, applicant, Provider, or account holder. “Provider” means an independent individual or business offering services through or discovered on the Platform.

New Leaf Home Assist is a technology platform that connects Users with independent Providers. New Leaf Home Assist does not directly perform home repairs, maintenance services, roadside assistance, locksmith services, plumbing services, electrical services, towing, cleaning, pest control, roofing, automotive work, or similar services.

Providers are not employees, agents, partners, or representatives of New Leaf Home Assist. Any agreement for onsite or remote work is between the User and Provider. Service quality, workmanship, pricing, availability, timeliness, safety, warranties, legality, and outcomes remain the responsibility of the Provider. Users engage Providers at their own discretion.

We may review identity, business, licence, clearance, insurance, qualification, or other information and display verification badges. A check is limited to the information, source, and date reviewed. It does not guarantee that information remains current, that every representation is accurate, or that a Provider is suitable for a particular task.

Ratings, completed-job counts, estimated response times, availability, service areas, starting prices, and profile claims may be supplied by Providers, Customers, third parties, or automated systems and may change. Users should independently confirm scope, credentials, insurance, price, permits, parts, warranties, and safety before work begins.

The Platform, including any “SOS,” urgent, or emergency dispatch feature, is not a replacement for police, fire, ambulance, medical, disaster response, utility emergency, or government services. We do not guarantee that a Provider will see, accept, reach, or resolve an emergency request within any stated time.

For immediate danger, injury, suspected crime, fire, gas leak, electrical hazard, severe flooding, unsafe roadside conditions, or another life-threatening event, call the appropriate emergency authority first. Move to a safe location where possible and follow official instructions. Do not delay emergency care while waiting for the Platform or a Provider.

AI-assisted diagnoses, summaries, transcriptions, recommendations, risk labels, cost ranges, service categories, and DIY steps are generated from information available at the time. They can omit context, misunderstand media or speech, and be inaccurate. Blog posts, checklists, and Platform content are general information, not a substitute for an onsite assessment or professional engineering, electrical, plumbing, mechanical, medical, legal, insurance, or safety advice.

Do not perform work you are not trained or equipped to perform. Do not bypass safety devices, open energized systems, enter hazardous areas, work under an unstable vehicle, or disregard laws, codes, manufacturer instructions, warning labels, permits, or a qualified professional. Stop if conditions are unsafe.

Cost estimates, starting prices, fees, arrival times, distances, and availability are indicative unless expressly confirmed for a booking. Actual cost may change after inspection because of parts, labor, access, permits, taxes, travel, after-hours work, hidden damage, or changed scope. Ask the Provider for a written scope and price before work begins and approve material changes.

Future booking or payment tools may facilitate a transaction but do not make us the performer or guarantor of Services. Payment authorization does not prove satisfactory completion. Refunds, cancellations, warranties, disputes, and chargebacks remain subject to applicable transaction terms and mandatory Philippine law.

GPS, maps, distance, routes, addresses, and estimated arrival times can be incomplete, delayed, or inaccurate because of device settings, signal, traffic, weather, mapping data, or third-party systems. Confirm the service location and use safe navigation. Sharing location does not guarantee monitoring or assistance.

Email, SMS, push notifications, telephone, and in-platform messages may be delayed, filtered, intercepted, or sent to outdated contact details. Keep account information current and do not rely on a notification as the sole source of urgent safety information.

Reviews and ratings express the opinions of their authors, not New Leaf Home Assist. Although we may moderate content and investigate reports, we do not guarantee that every review, listing, photograph, external link, or Provider statement is complete, current, genuine, or error-free. References to third-party products, services, organizations, or websites do not necessarily constitute endorsement. Third parties control their own services, availability, security, and terms.

We work to keep the Platform reliable and secure but do not promise uninterrupted, error-free, or malware-free operation. Maintenance, outages, telecommunications, cyber incidents, disasters, third-party failures, or legal restrictions may interrupt access or cause delay or loss. Users should maintain independent records of important quotations, receipts, warranties, and emergency information and protect their own credentials and devices.

You are responsible for deciding whether to request, accept, postpone, or stop a Service; selecting a Provider; providing accurate information; obtaining property-owner or building permission; securing occupants, pets, valuables, vehicles, and hazards; and determining whether the location is safe. A User should not permit work that appears unlawful, unsafe, materially different from the quote, or outside the Provider’s stated qualifications.

Use of the Platform and engagement of a Provider involve risks inherent in home, vehicle, roadside, and emergency work. To the extent permitted by law, you accept those risks when they are not caused by our own unlawful conduct.

To the fullest extent permitted by Philippine law, the Platform is provided “as is” and “as available,” without warranties beyond those that cannot lawfully be excluded. New Leaf Home Assist is not responsible for an independent Provider’s acts, omissions, advice, pricing, delays, workmanship, personnel, materials, licences, insurance, warranties, property damage, vehicle damage, personal injury, or other service outcome.

To the fullest extent permitted by law, NEW-LEAF-HOME-ASSIST WEB PORTAL SERVICES and its personnel and suppliers are not liable for indirect, incidental, special, consequential, exemplary, or punitive loss; lost profit, opportunity, data, or goodwill; or loss resulting from reliance on AI, content, maps, estimated times, or third-party services. Any cap or exclusion in the applicable Terms & Conditions applies. Nothing in this Disclaimer excludes mandatory consumer rights or liability that cannot be limited by law, including our own fraud, willful misconduct, or gross negligence where applicable.

Information submitted through the Platform is handled as described in our Privacy Policy. Users and Providers must not upload unnecessary personal, sensitive, confidential, or third-party information. Although we apply reasonable safeguards, no transmission or storage system is completely secure. Report suspected account or data misuse promptly to the contact below.

You retain mandatory rights under Philippine consumer, privacy, electronic commerce, and other applicable laws. This Disclaimer does not prevent you from complaining to a Provider, New Leaf Home Assist, the Department of Trade and Industry, National Privacy Commission, courts, or another competent authority. You are responsible for reading applicable terms, using accurate information, protecting account access, and following lawful safety instructions.

The Platform, New Leaf Home Assist brand, interface, software, original text and media, and compilation of listings are owned by NEW-LEAF-HOME-ASSIST WEB PORTAL SERVICES or its licensors. Access does not grant a right to copy, republish, scrape, resell, or create derivative or competing materials except as permitted by law or written authorization. Provider and User content remains subject to the licences in the applicable terms.

We may update this Disclaimer as functions, risks, law, or operations change. The “Last Updated” date identifies the current version. This Disclaimer should be read with our Terms & Conditions, Provider Terms & Conditions where applicable, and Privacy Policy. If a statement conflicts with a mandatory law, that law controls and the remaining provisions continue to apply.

Questions, complaints, or reports concerning this Disclaimer may be sent to: